Balanced by Nature Health Coaching & Wellness
Policies & Procedures
Heather Jones, Owner ~ BalancedByNature.co
971-241-6966, spiritbody108@gmail.com
Policies & Procedures (Last Updated: 7/5/22)
Policies & Procedures
Heather Jones, Owner ~ BalancedByNature.co
971-241-6966, spiritbody108@gmail.com
Policies & Procedures (Last Updated: 7/5/22)
- Health Coaching services are available remotely anywhere in the world that an internet connection is available to the client. In person meetings can also be arranged for those living in/near the Fort Collins, CO area. All new clients are required to fill out a health questionnaire prior to our first meeting (whether it be remote or in-person) as well as a release of liability. This is available on my Apply to be a Wellness Client page.
- In-person Reflexology sessions are available to clients that live in/near the Fort Collins, CO area. First time clients are asked to arrive 15 minutes early to fill out a required intake form and release of liability.
- Late Policies: I recommend arriving for all Reflexology appointments at least 10-15 minutes early to get settled in and maximize the time-slot that is scheduled. Appointments begin and end promptly at the scheduled times. A client's lateness will result in a shorter appointment (whatever the remaining amount of time of the scheduled appointment is) and the charge will remain the same as originally agreed upon. If I am running late, I will do my best to make it right by either extending the appointment time or rescheduling at a discount or no charge as is appropriate.
- Missed Appointments: Cancellations are required at least 24 hours in advance. Cancellations that are less than 24 hours prior to the scheduled appointment result in a missed appointment. I will grant 1 free missed appointment per client. After that, clients will be charge for missed appointments unless there is an extenuating circumstance that is discussed with me.
- In case of in-person appointments and there being inclement weather, emergency, or illness which would prevent the client from being able to meet at the scheduled time, I will be in contact with the client to determine the best course of action. If I cancel less than 24 hours prior to the appointment, I will extend a 20% discount to the client for their next appointment, or otherwise make it right.
- All clients will remain clothed except for removing shoes and/or socks or any items obstructing the area to be worked (hands or feet in Reflexology sessions). They are also requested to act in a respectful and professional manner and to refrain from wearing strong odors such as perfumes, colognes, and cigarette smoke.
- Client emails are responded to within 24-48 hours, but as soon as is reasonably possible.
- Governing Law Clause: Clients of Balanced by Nature Health Coaching & Wellness consent to Colorado State governing law as it pertains to the practice of both Health Coaching and Reflexology Sessions and what is construed as these professions scopes of practice thereof. All clients understand and express their agreement to this at the time that they fill out and sign a new client intake and/or health questionnaire form.
- Payments for Reflexology sessions are required immediately following the service. Cash (no change available), credit card, or PayPal are accepted forms of payment for this. No refunds are provided after a Reflexology session is performed.
- Health Coaching services require payment prior to the first official meeting. In the event that the client does not want to continue with the health coaching relationship, a refund (minus a $10 processing fee) is available within the first months time (within 1 months time from the date of receipt of payment) for any coaching sessions or bundles that have not yet occurred. For any coaching sessions that have occurred in which coaching information has been shared, or in the case that 1 months time (4 weeks) has passed since payment, any money paid is forfeit for services rendered. In the event that I am unable to continue the coaching/client relationship, a refund will be provided for sessions that were paid for up front, but have not occurred yet.
- Gift certificates up to the amount of $100 are available and remittance is requested within 6 months after purchase. These can be purchased upon request and remitted for either Health Coaching or Reflexology sessions.
- All client information is kept strictly confidential. Client's email and/or phone number are not shared with 3rd parties. Additionally, contact information provided in intake forms will not be used for sending advertising material unless otherwise requested/indicated and made evident.
- Contact information acquired through the website contact form will be used to share promotions and upcoming notifications; however, emails can be removed from this list by CONTACTING ME and making a request for that.
- Informed Consent: The client has the right to be informed of all facets of their health plans/sessions and will be informed of any support plans/actions that are provided in each session.
- Scope of Practice: Integrative Health Coaching, Reflexology, Herbalism, and Aromatherapy are holistic health modalities that should not replace medical treatments or the advice of a Medical Professional/Doctor. Rather, they are intended to work in conjunction with current medical advice and support your personal health journey. I do not claim to prescribe, heal, or cure disease in practicing these modalities.
- Failure to agree/comply with the above Policies & Procedures will result in being referred out or dismissed as a client. I reserve the right to refuse service to anyone at my discretion and personal comfort level.